NUVIO DESK IS DESIGNED TO SUPPORT YOUR BUSINESS WITH EASE

Streamline Your Customer & IT Support

Modern SaaS helpdesk for SMBs: AI-powered ticket summaries, smart auto-assignment, self-service knowledge base, real-time dashboards, and secure collaboration — resolve issues faster and delight your users.

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Powerful Features Built for Real Support Teams

Nuvio Desk combines intuitive ticketing with AI smarts to reduce resolution time, cut ticket volume, and give your team clear insights — without complexity.

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to see how we can transform your support operations with modern tools and AI.

How Nuvio Desk Helps Your Business

Work IQ helps Copilot analyze your professional world, from your files to your preferred habits. Designed to help you move faster and make smarter decisions with Copilot in Outlook, Word, Teams, and Excel.

Customer Support Teams

Turn chaotic email inboxes into organized tickets with AI auto-categorization, quick replies, and self-service portals — keep customers happy and agents productive.

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Internal IT Helpdesk

Handle employee requests efficiently with smart routing, SLAs, asset tracking, and knowledge base — reduce downtime and IT workload.

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Scalable for Growing Teams

Start small and grow seamlessly — unlimited tickets, custom fields, automations, and integrations (email, Slack, Teams) without breaking the bank.

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How it works

Boost Your Support with AI-Powered Simplicity

Customers or employees submit via email, portal, chat, or form — AI auto-categorizes, prioritizes, and routes to the right agent instantly.

Agents get instant summaries, suggested replies, and knowledge base matches — resolve faster with less back-and-forth.

Empower users with searchable knowledge base and automations — deflect routine tickets and free your team for high-value issues.

Real-time dashboards show trends, SLAs, and performance — continuously optimize support and prove ROI.
Research Plan Create Protect

Simple, Transparent Pricing

A plan for every team size — no surprises, just powerful support.

Trial

Test everything risk-free — full features, no card required.

Free

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  • 14 days trial period.
  • Up to 3 agents.
  • All core features included.
Business

Perfect for growing SMBs needing unlimited tickets & advanced tools.

$5 / user / month billed annually

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  • Billed per agent.
  • Unlimited agents & tickets.
  • AI summarization & automation.
  • Custom dashboards & reports.
  • Priority email support.
  • Integrations (Slack, Teams, etc.)
Enterprise

Custom setup for larger teams with advanced security & integrations.

Custom Pricing

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  • Everything in Business +
  • API access & custom integrations
  • Dedicated success manager
  • Advanced SLAs & compliance
  • On-prem/hybrid options.

Ready to Level Up Your Support?

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Frequently asked questions 

We use end-to-end encryption, role-based access, SOC 2 compliance pathways, and GDPR-ready features to keep your data protected.

Yes — 14 days of full access with no credit card required. Test every feature on real tickets.

Absolutely — notifications, ticket creation, and collaboration directly in your favorite tools.

The Trial plan supports up to 3 agents. The Business plan has no hard limit on agents (billed per user), making it ideal for growing teams. Enterprise offers fully custom scaling with dedicated support for large deployments.

We integrate natively with email (Gmail, Outlook, custom IMAP), Slack, Microsoft Teams, Webex, Zapier, and more. Enterprise customers can also use our API for custom integrations with CRMs, monitoring tools, or internal systems.

Yes — public ticket submission forms and email-to-ticket are fully supported. For self-service portals, you can allow anonymous access to the knowledge base or require simple guest login for ticket history and follow-ups.

Absolutely. You get triggers, macros, auto-assignments (based on keywords, load, skills, etc.), SLA timers, escalation rules, and canned responses — all configurable without coding. AI can even suggest or auto-apply simple automations.

Yes — fully responsive web interface works great on phones and tablets. Agents can manage tickets, reply, and view dashboards on the go. Customers can submit/view tickets and search the knowledge base from any mobile browser.

We prorate charges — you'll only pay for the days an agent is active in a billing cycle. Adding agents increases your next invoice proportionally; removing them reduces it. No long-term contracts on Business or Trial plans.

You can export all tickets, knowledge base articles, reports, and customer data at any time (CSV, JSON, PDF). After cancellation, we retain your data securely for 30 days (grace period) before permanent deletion, per standard privacy practices.